Buy travel insurance before departure
- Travel insurance must be purchased before leaving Singapore.
- Policies bought after departure are typically invalid and will not cover ongoing trips.
- Protect your trip before you travel.
Travel insurance purchase trends in Singapore
A March 2024 survey reported strong intent among Singapore travellers to purchase travel insurance:
- 64% of respondents had previously purchased travel insurance and intend to do so again.
- 91% of Singapore residents who travel two to three times per year indicated that they plan to purchase travel insurance for future trips.
Frequent travellers increasingly treat travel insurance as essential risk protection rather than an optional add-on.
Best travel insurance plans in Singapore
Refer to this section to quickly shortlist plans based on what matters most to your trip. Compare benefits such as pre-existing condition coverage, high-risk sports, evacuation limits and baggage claims side-by-side.
Best travel insurance plans by feature
Best for pre-existing coverage: Income Enhanced PreX Prestige, Tiq Travel Luxury Pre-ex
Best for high-risk sports: Income Travel, Tokio Marine Explora
Best for evacuation & repatriation costs: AIG Travel Guard Premier, Chubb Travel Pro Enhanced Ultimate, Income Travel Preferred, Singlife Travel Prestige
Best for lost baggage claim: AIG Travel Guard Premier, Chubb Travel Pro Enhanced Ultimate, EQ Travelsafe Ultimate, Income Travel Preferred, Singlife Travel Prestige
Best domestic pets care: Chubb Travel Pro Enhanced Ultimate, EQ Travelsafe Ultimate, MSIG TravelEasy Premier, Singlife Travel Prestige
Comparing travel insurance plans
Plans are grouped by whether they cover pre-existing medical conditions. For consistency, the benefits shown reflect the highest tier option for each insurer.
Travel insurance plans without pre-existing medical coverage
The plans below exclude coverage for pre-existing medical conditions. Claims arising from excluded or undisclosed conditions will not be payable.
These plans may offer lower premiums but provide narrower medical protection for those with existing medical conditions.
| Plan | AIG Travel Guard | Chubb Travel Pro Enhanced | EQ Travel | Tiq Travel Insurance | Income Travel | MSIG TravelEasy | Singlife Travel |
| Plan type | Premier | Ultimate | Ultimate | Luxury | Preferred | Premier | Prestige |
| Travel cancellation (Unforeseen circumstances) | Up to $15,000 | Up to $20,000 | Up to $15,000 | Up to $10,000 | Up to $15,000 | Up to $15,000 | Up to $20,000 |
Travel delay | Claim limit | Up to $3,000 | Up to $2,000 | Up to $2,000 | Up to $500 | Up to $2,000 | Up to $1,500 | Up to $2,000 |
| Overseas | Per 6 hours: $100 | Per 6 hours: $200 | Per 6 hours: $100 | Per 3 hours: $50 | Per 6 hours: $100 | Per 6 hours: $100 | Per 6 hours: $100 |
| Singapore | Per 6 hours: $150 |
Baggage delay | Claim limit | Up to $1,600 | Up to $1,200 | Up to $2,000 | Up to $200 | Up to $2,000 | Up to $1,500 | Up to $2,000 |
| Overseas | Per 6 hours: $200 | Per 6 hours: $200 | Per 6 hours: $200 | Per 6 hours: $100 | Per 6 hours: $200 | Per 6 hours: $250 | Per 6 hours: $200 |
| Singapore | Per 6 hours: $200 | Per 6 hours: $150 |
Loss baggage | Up to $10,000 | Up to $8,000 | Up to $8,000 | Up to $3,000 | Up to $8,000 | Up to $7,500 | Up to $8,000 |
Limit Laptop: $1,000 Per article: $500 | Limit: Laptop: $1,000 Per article: $500 | Limit: Laptop: $1,000 Per article: $500 | Limit: Laptop: $1,000 Per article: $250 | Limit: Laptop: $1,000 Other items (for each item, set or pair): $500 | Limit: Laptop: $1,000 Other items (for each item, set or pair): $500 | Limit: Other items (for each item, set or pair): $700 |
| Losing money | Up to $8,000 Cash limit: $300 | Up to $300 | Up to $5,000 | Up to $500 | Up to $500 | Up to $500 | Up to $3,000 |
| Losing travel documents | Up to $5,000 | Up to $8,000 | Up to $5,000 | Up to $5,000 |
| Personal accident | Up to $300,000 | Up to $500,000 | Up to $500,000 | Up to $500,000 | Up to $500,000 | Up to $500,000 | Up to $500,000 |
Overseas hospitalisation | Normal ward | $50,000 Per day: $200 | Up to 200 days Per day: $200 | Up to $30,000 Per day: $200 | Up to $20,000 Per day: $200 | Up to $50,000 Per day: $200 | Up to $60,000 Per day: $300 | Up to $50,000 Per day: $200 |
| Intensive Care Unit (ICU) | Up to 40 days Per day: $200 | Up to $30,000 Per day: $300 | Up to $4,000 Per day: $400 | Up to $50,000 Per day: $400 |
Medical expense (Singapore) (w/o evacuation) | Up to $10,000 | Up to $7,500 | Up to $50,000 | Up to $10,000 | Up to $50,000 | Up to $75,000 | Up to $80,000 |
| Medical expense (Overseas) | Up to $2,500,000 | Up to $2,000,000 | Up to $500,000 | Up to $1,000,000 | Up to $1,000,000 | Up to $1,000,000 | Unlimited |
| Emergency medical evacuation | Unlimited | Unlimited | Up to $1,000,000 | Up to $1,800,000 | Unlimited | Up to $1,000,000 | Unlimited |
| Repatriation | Unlimited Pre-ex claim limit: $150,000 |
| Rental vehicle excess | Up to $1,500 | Up to $1,000 | Up to $1,000 | Up to $1,000 | Up to $2,500 | Up to $1,500 | Up to $2,500 |
| Domestic pet care | After 24 hours delay, Up to $750 Per 6 hours: $50 | Up to $1,000 | Up to $750 Per 8 hours: $50 | Add On Up to $1,000 Per 6 hours: $50 | NA | Up to $750 Per day: $75 | Up to $1,000 Per day: $50 |
Sports | Trekking | Up to 3,000 metres | Up to 3,000 metres | Up to 3,000 metres | Up to 3,000 metres | Up to 6,000 metres | Up to 3,000 metres | Up to 3,000 metres |
| Winter/water sports | Yes | Yes | Yes | Yes | Yes | Yes | Optional |
| Aerial sports | Yes | No | Yes | Yes | Yes | Yes | Yes |
Source: AIG, Chubb, EQ, Tiq, Income, MSIG, Singlife
Travel insurance plans with pre-existing medical coverage
The plans in the table below provide coverage for declared pre-existing medical conditions, subject to policy terms.
Plan | Tiq Pre-Ex | Income Enhanced PreX | MSIG Traveleasy Pre-Ex |
| Plan type | Luxury | Enhanced PreX Prestige | Premier Plan |
| Travel cancellation (unforeseen circumstances) | Up to $10,000 | Up to $15,000 Pre-ex claim limit: 25% co-payment | Up to $15,000 |
Travel delay | Claim limit | Up to $500 | Up to $2,000 | Up to $1,500 |
| Overseas | Per 3 hours: $50 | Per 6 hours: $100 | Per 6 hours: $100 |
| Singapore | Per 6 hours: $150 |
Baggage delay | Claim limit | Up to $200 | Up to $2,000 | Up to $1,500 |
| Overseas | Per 6 hours: $100 | Per 6 hours: $200 | Per 6 hours: $250 |
| Singapore |
Loss baggage | Up to $3,000 | Up to $8,000 | Up to $7,500 |
Limit: Laptop: $1,000 Other items (for each item, set or pair): $250 | Limit: Laptop: $1,000 Other items (for each item, set or pair): $500 | Limit: Laptop: $1,000 Other items (for each item, set or pair): $500 |
| Losing money | Up to $500 | Up to $500 | Up to $500 |
| Losing travel documents | Up to $500 | Up to $8,000 | Up to $5,000 |
| Personal accident | Up to $500,000 | Up to $500,000 | Up to $500,000 |
Overseas hospitalisation | Normal ward | Up to $20,000 Benefit per day: $200 | Up to $50,000 Per day: $200 Pre-ex claim limit: Up to $4,500 Per day: $100 | Up to $60,000 Per day: $300 |
| Intensive Care Unit (ICU) | Up to $4,000 Per day: $400 |
| Medical expense (Singapore) | Up to $10,000 | Up to $50,000 | Up to $75,000 |
| Medical expense (Overseas) | Up to $1,000,000 Pre-ex claim limit: $150,000 | Up to $1,000,000 | Pre-ex claim limit: $300,000 | Up to: $1,000,000 Pre-ex claim limit: $150,000 |
| Emergency medical evacuation | Up to $1,800,000 Pre-ex claim limit: $250,000 | Unlimited | Up to $1,000,000 Pre-ex claim limit: $200,000 |
| Repatriation | Unlimited |
| Rental vehicle excess | Up to $1,000 | Up to $2,500 | Up to $1,500 |
| Domestic pet care | Add On Up to $1,000 Per 6 hours: $50 | NA | Up to $750 Per day: $75 |
Sports | Trekking | Up to 3,000m | Up to 4,000m | Up to 3,000m |
| Winter/Water sports | Yes | Yes | Yes |
| Aerial sports | Yes | Yes | Yes |
Source: AIG, Chubb, EQ, Tiq, Income, MSIG, Singlife
What makes Planner Bee different
✔️ Compare plans across 20+ insurers & 500+ products
✔️ Licensed & regulated financial advisory firm in Singapore
✔️ Transparent, pressure-free recommendations
✔️ Plain-English explanations (no jargon, no scare tactics)
✔️ Support before, during, and after claims
Things to note when choosing a travel insurance
Here are some key coverage benefits to consider before purchasing:
1. Overseas medical expense limit
Medical treatment costs vary significantly from country to country. If you are travelling to destinations with expensive healthcare systems such as the United States or parts of Europe it is important to choose a plan with a higher overseas medical expense limit.
A plan with insufficient coverage could leave you paying large out of pocket expenses in the event of hospitalisation or emergency treatment.
2. Emergency evacuation and repatriation limit
Air ambulance transport and medical escorts can be extremely costly. Ensure the evacuation limit is sufficiently high, especially for remote destinations.
3. Pre-existing condition coverage
If you have a chronic illness or recent medical history, you should consider plans that cover pre-existing conditions.
Some common pre-existing conditions that should consider pre-existing coverage include:
- Asthma
- Eczema
- Heart Attack
- Stroke
- High Blood Pressure
- Diabetes
- Cancer
- Lupus
Key things to take note when choosing a pre-ex travel plan:
- Definition of “pre-existing condition”
- Co-payment requirements
- Sub-limits within overall medical coverage
- Waiting periods
4. Trip duration limits
Insurers typically cap:
- Annual plans: Around 90 days per trip
- Single-trip plans: Up to approximately 182 days
Limits vary by insurer and tier. Confirm before departure.
5. High-risk activity coverage
If you plan to ski, scuba dive, trek at altitude or participate in adventure sports:
- Verify that the activity appears in the covered list
- Check altitude limits
- Confirm exclusions for competitions
Some common sports include:
- Zip-lining
- Zip-riding
- Bungee jumping
- Parasailing
- Tandem skydiving
- Canoeing or Class III white-water rafting with a qualified guide
- Jet skiing
- Ice skating
- Skiing
- Snowboarding
Do not assume coverage applies automatically.
6. Rental vehicle excess cover
If renting a car overseas, choose a plan that reimburses rental vehicle excess in the event of damage.
Typically, when you rent a vehicle, the rental will come with some basic insurance coverage. However you will still need to cover a portion of the cost. This portion is referred to as either the excess, or a deductible.
Some travel insurance policies will cover the excess incurred but some do not. So if you would like to be covered in this situation, make sure to check with your insurer if this benefit is part of your policy.
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Purchase your travel insurance early for maximum protection
Buying early strengthens your coverage. When you purchase before departure:
- Trip cancellation coverage may begin from the purchase date.
- You gain protection against pre-departure disruptions.
- Promotional pricing may apply.
Aim to purchase at least 3 to 7 days before departure, subject to policy terms.
Read more: 6 Key Factors To Consider When Buying Travel Insurance
Common travel insurance claims
No matter how well planned your travels are unforeseen events can still happen. A good travel insurance policy helps reduce the financial impact when things do not go as expected.
Planner Bee data shows that in 2025, 58% of travel insurance claims were due to unforeseen medical treatment overseas or upon return to Singapore while emergency medical evacuation accounted for less than 2% of claims.
Although evacuation cases are relatively rare they often involve significantly higher costs due to air ambulance transport and cross border medical coordination. This highlights the importance of prioritising strong overseas medical coverage while ensuring your plan also provides adequate emergency evacuation benefits for worst case scenarios.
Here are the four most common reasons for travel insurance claims in Singapore.
1. Overseas medical expenses
Falling sick while travelling is more common than many expect especially with long flights fatigue climate changes or unfamiliar food.
Travel insurance typically covers overseas medical consultations, hospital treatment, surgery medication and follow up treatment in Singapore if the illness or injury occurred during the trip.
2. Travel or baggage delay and missed flights
Travel disruptions can happen due to weather airline operational issues or airport congestion. These delays may lead to additional accommodation expenses, meals or the need to purchase essential items such as clothing and toiletries.
Most policies require a minimum delay period usually starting from 6 hours before claims are payable so it is important to check the policy wording carefully.
3. Loss of personal belongings
The loss of your belongings, such as travel documents, your phone, wallet, or laptop due to theft is covered under travel insurance too.
While it is really inconvenient when this happens on vacation, travel insurance will help recover part of the loss suffered.
4. Unforeseen trip cancellations or postponement
Trip cancellations may occur if you or a family member fall seriously ill before departure. In such cases non refundable flights accommodation and prepaid tour costs may be claimable if the reason falls within the policy terms.
In rare cases travel operators may cancel services or become insolvent. Depending on the policy, travel insurance may reimburse prepaid expenses.
Read more: Travel Insurance: Do I Really Need It and What Should I Take Note Of?
How to file for travel insurance claims?
Filing a travel insurance claim requires timely notification and proper documentation. Insurers assess claims based on policy wording covered events and supporting evidence. Preparing the right documents early can significantly improve the likelihood of a smooth and successful claim.
Step 1: Seek immediate assistance
If the incident involves a medical emergency contact local emergency services first. You should also call your insurer’s 24 hour assistance hotline as soon as possible.
Most insurers require pre-authorisation before arranging emergency evacuation or major medical treatment. Failure to notify them early may affect reimbursement.
Step 2: Obtain official documentation
Insurers require objective proof that the incident occurred. Depending on the type of claim you may need:
- Medical reports and itemised hospital bills
- A medical memo stating diagnosis and treatment
- Police reports for theft loss or accidents
- Airline delay or cancellation confirmation letters
- Property irregularity reports for baggage damage filed at the airport
- Written confirmation from hotels or tour operators
If you fall sick overseas and seek follow up treatment in Singapore ask your doctor to issue a memo stating that the condition arose during your trip.
Documentation should clearly state dates, locations and cause of the incident.
Step 3: Keep key physical evidence
Certain documents are commonly overlooked but are essential:
- Boarding passes for your departure and return journey to Singapore as proof that travel took place
- Original receipts for medical bills replacement items additional accommodation or transport costs
- Receipts or proof of ownership for lost or stolen items
For baggage damage, report the issue immediately at the airport before leaving the restricted area. Airlines will generate a report which may be required for your claim.
Insurers reimburse based on actual financial loss subject to policy limits, sub limits and depreciation where applicable.
Step 4: Submit your claim within the deadline
Most insurers require claims to be submitted within a stipulated timeline often within 30 days after returning to Singapore though this varies by insurer.
Claims are usually submitted through:
- The insurer’s online claims portal
- Official claims email channel
- Physical submission if required
Incomplete or late submissions may delay processing or result in rejection.
Step 5: Cooperate with follow up requests
Insurers may request additional documents such as:
- Further medical clarification
- Proof of ownership for lost items
- Travel itineraries
- Bank account details for reimbursement
Respond promptly to avoid delays in processing.
Processing time and payout
Straightforward claims with complete documentation may be processed within a few weeks. More complex cases involving hospitalisation or evacuation may take longer.
Approved claims are typically paid via bank transfer.
Need more guidance
For more detailed answers on specific claim scenarios you can refer to our Claims FAQ page
If you purchased your travel insurance through Planner Bee our team is here to support you throughout the claims process and help make it as smooth as possible.
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Common reasons claims are rejected
Claims may be declined if:
- The event is excluded under the policy wording.
- A pre-existing condition was not declared.
- Documentation is incomplete.
- The policy was purchased after departure.
- The activity involved is not covered.
Review exclusions carefully before travelling.
Read more: Your Complete Guide To Travel Insurance Claims
Credit cards with travel insurance benefits
Some credit cards provide complimentary travel insurance when you charge eligible travel bookings to the card.
Review:
- Activation requirements
- Coverage limits
- Trip duration caps
- Exclusions
Credit card coverage often provides lower limits than standalone travel insurance policies.
Final recommendation
Choose a travel insurance plan based on:
- Medical coverage limits
- Evacuation and repatriation limits
- Pre-existing condition eligibility
- Activity coverage
- Trip duration
Do not select a policy based solely on premium.
Compare benefit limits carefully and confirm final terms in the policy wording before purchase.
Read more: 5 Ways To Ensure Your Travel Insurance Claims Get Approved
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Frequently asked questions about travel insurance
1. Who is eligible to buy travel insurance in Singapore?
Singapore Citizens, PRs, and valid pass holders such as Employment Pass, Work Permit, Dependant Pass. Foreigners are not usually not eligible, with the except of limited plans.
2. What types of travel insurance are available?
Single-trip plans for one journey, annual/multi-trip plans that covers multiple trips within a year. You may purchase as an individual, couple, or family plans.
3. Is it cheaper to get a family plan or individual plans?
Families with 2 or more children should take up a family plan as the premiums will be cheaper then individual plans. For couples with no children, group or couple plans will be more cost efficient.
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